Blog Posts
Customer relationships vs. supplier relationships
Most people I have met believe that how you treat your customers is different to how you treat your suppliers. The basis for this belief is the “customer is king”, and as we are the customer of our suppliers, they need to care for us. We in turn need to […]
Get back to basics
The need to get back to the basics – what a wonderful idea and, when people say such things in team meetings or at strategy sessions, it sounds like such a moment of brilliance and wisdom. How easy has it become to say “we need to get back to the […]
Your heart must be in it
This past weekend I had the honour of presenting at the annual Les Nouvelles Esthetiques Spa Conference 2017. The Spa Conference is a must attend event for all Spa Managers, Salon or Spa Owners, and Wellness Professionals throughout South Africa and Africa. It focuses on building capacity, raising benchmarks and […]
Active listening
When facilitating it is important to listen. Listen to what the person or the team says is troubling them and then hear if they articulate how they would like things to change and what they are going to do to change their outcomes. The art of listening is linked to […]
Tail winds
I am currently sitting in seat 6D on a Mango flight to Johannesburg. The expected flight time is 1 hour and 33 minutes. Considering at times that it can take 2 hours plus to fly home, it is clear that we are being pushed along by significant tail winds. Thinking […]
DOES TEAM BUILDING WORK?
21 years of facilitation and still the question gets asked – Does team building work? It is a great question and an important one to answer before any team decides to embark on a team building initiative or intervention. Before I, as a facilitator of such initiatives, can answer such […]
Rules struggling to rule
I have heard some worrying comments from young people recently including this statement – “It is only illegal if you get caught.” As adults we could so easily blame such a comment on Millennialism or Centennials but it is us that are breaking the rules daily in front of our […]
It’s where we find commonality
We are all unique beings and therefore we must all be different. The problem with difference though is that it seems to cause so much conflict. On a recent ride to Koringberg, an old and dirty car, with an elderly couple inside, pulled up outside the small shop where we […]