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Archive for Month: February 2019

Effective communication

I’ll take that, thank you

I love getting positive feedback from people after a programme I have run.  Comments like “it has helped me in all aspects of life”, “I have achieved so much more since implementing the ‘Stop‘” and “the impact on our bottom line has been noticeable”, are all encouraging for me. I […]

What you tell them will be used

If we truly value our customers, then we should be mindful about what we tell them and what commitments we make to them.  This information will and should be used by them in the making of their own plans and in formulating any knock on commitments to their own customers. When […]