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Archive for Month: June 2017

Your heart must be in it

This past weekend I had the honour of presenting at the annual Les Nouvelles Esthetiques Spa Conference 2017. The Spa Conference is a must attend event for all Spa Managers, Salon or Spa Owners, and Wellness Professionals throughout South Africa and Africa. It focuses on building capacity, raising benchmarks and […]

Active listening

When facilitating it is important to listen.  Listen to what the person or the team says is troubling them and then hear if they articulate how they would like things to change and what they are going to do to change their outcomes. The art of listening is linked to […]

Team Building